Services
BACS Submission Service
Checked 23:10
paygate Support Services
Checked 23:10
paygate v2
Checked 23:10
paygate v3
Checked 23:10
Validate Plus
Checked 23:10
Incident History — Last 30 days
21/09/2026
08:59
BACS Report download failures
21/09/2026 08:59 –
22/09/2026 09:20 ·
~24h 21m
Vocalink are currently experiencing an intermittent issue affecting report collection via BACSTEL-IP in the production environment. Their support teams are actively investigating the issue and working to implement a fix as soon as possible. We will provide further updates as they become available.
paygate v2
paygate v3
22/09/2026 09:20
Vocalink have confirmed the reporting issue has been fixed, and all services are now working as expected. Thank you for your patience, and we apologise for any inconvenience.
21/09/2026 17:03
Update – Vocalink Bacs Reporting Issue
Vocalink has identified a fix for the issue affecting Bacs report downloads. The fix has been successfully tested, and implementation is planned for tonight.
We will continue to monitor the situation and provide a further update once the fix has been implemented and service is confirmed as restored.
21/09/2026 14:27
Vocalink continue to investigate the issue and have a potential fix which needs to be progressed. There is a no confirmed fix timeline at the moment. Vocalink have taken some steps to alleviate the impact of the issue for paygate and our customers.
21/09/2026 12:26
Vocalink continues to investigate the intermittent issue and has taken steps to mitigate its impact. Work is ongoing to identify and implement a permanent solution.
21/09/2026 10:42
Vocalink has confirmed the issue with report downloads in the production environment. They are stating it is an intermittent issue and are actively working on a full fix. We will continue to monitor and issue updates when they are available. Submissions are not affected.
Resolved
Uptime
BACS Submission Service
Operational
Past 90 days
Past 30 days
100.00% uptime
100.00% uptime
paygate Support Services
Operational
Past 90 days
Past 30 days
100.00% uptime
100.00% uptime
paygate v2
Operational
Past 90 days
Past 30 days
98.87% uptime
96.61% uptime
paygate v3
Operational
Past 90 days
Past 30 days
98.82% uptime
96.61% uptime
Validate Plus
Operational
Past 90 days
Past 30 days
100.00% uptime
100.00% uptime